At PenScan Security, we strive to provide exceptional cybersecurity services to our clients. Our refund policy is designed to be fair and transparent while protecting our company’s interests. Please review the terms and conditions below regarding our refund policy.

1. Eligibility for Refunds

Refunds will be considered under the following conditions:

• Service Not Rendered: If PenScan Security fails to deliver the agreed-upon services due to reasons within our control, a refund request may be submitted within 7 days of payment.

• Prepaid Services: For prepaid services that have not commenced, a refund request can be made if the request is submitted within 7 days of payment.

2. Non-Refundable Situations

The following situations are not eligible for refunds:

• Change of Mind: Refunds will not be granted if you change your mind after purchasing our services.
• Partial Services Rendered: If any portion of the service has been delivered, refunds will not be issued.
• Client Non-Compliance: Failure to comply with our terms of service, provide necessary information, or cooperate with our team will void any refund eligibility.
• Force Majeure: Refunds will not be provided for delays or failures caused by events beyond our control, such as natural disasters, acts of war, or government actions.

3. Refund Request Process

To request a refund, please follow these steps:

1. Submit a Request: Email our support team at help@penscan.org with your refund request, including your order details and the reason for the request.
2. Review and Response: Our team will review your request and respond within 10 business days. Additional information may be requested to process your request.
3. Approval and Processing: If your refund request is approved, the refund will be processed within 45 business days. Refunds will be issued using the original payment method.

4. Dispute Resolution

In the event of a dispute regarding a refund, we encourage you to contact our support team to resolve the issue amicably. If a resolution cannot be reached, the matter will be escalated to our management team for further review.

5. Changes to the Refund Policy

PenScan Security reserves the right to modify this refund policy at any time. Any changes will be posted on our website and will take effect immediately upon posting. It is your responsibility to review the refund policy periodically.

By purchasing our services, you agree to this refund policy. For any questions or concerns regarding our refund policy, please contact us at help@penscan.org.

Thank you for choosing PenScan Security.